Warranty Policy
At Alevaoria, we are dedicated to offering elegant, comfortable, and high-quality women's dresses designed for everyday wear, work, vacations, parties, weddings, and special occasions. Every dress is carefully selected to combine style, comfort, and lasting quality. Your satisfaction is our priority, and we proudly stand behind every product we sell.
1. Warranty Coverage
All women's dresses purchased from Alevaoria are covered by a 30-day quality assurance warranty starting from the date your order is delivered.
This warranty covers manufacturing-related defects, including:
- Manufacturing defects or production faults
- Faulty stitching, seams, or construction
- Defective zippers, buttons, hooks, clasps, or other fasteners under normal use
- Fabric defects that affect the appearance or functionality of the dress
- Printing, embroidery, lace, pleating, or decorative embellishment defects caused during manufacturing
- Dresses that arrive damaged due to manufacturing or production-related issues
2. What Is Not Covered
This warranty does not cover:
- Normal wear and tear from everyday use
- Damage caused by improper washing, drying, ironing, or garment care
- Shrinkage, fading, pilling, or color transfer caused by failure to follow the care instructions
- Damage resulting from misuse, accidents, excessive stretching, snagging, or improper storage
- Unauthorized alterations, tailoring, repairs, or modifications
- Damage caused by sharp objects, chemicals, cosmetics, perfumes, or other external factors
- Loss, theft, or intentional damage
3. How to Submit a Warranty Claim
If you believe your dress has a manufacturing defect, please contact our customer support team within the warranty period.
To help us review your claim, please include:
- Your order number
- A detailed description of the issue
- Clear photographs showing the defect or damage
Our support team will carefully review your claim and respond as quickly as possible.
4. Resolution Options
If your warranty claim is approved, Alevaoria may, at its sole discretion:
- Send a replacement dress
- Issue a partial or full refund
- Provide store credit for a future purchase
- Offer another appropriate solution depending on the specific circumstances
5. Claim Processing Time
Warranty claims are generally reviewed within 3–5 business days after all required information has been received.
If your claim is approved, we will provide complete instructions regarding your replacement, refund, or store credit via email.
6. Warranty Limitations
This warranty applies only to the original purchaser and only to products purchased directly from the official Alevaoria website.
The warranty is limited to the remedies specifically described in this policy and does not cover indirect, incidental, or consequential damages to the fullest extent permitted by applicable law.
7. Dress Care Recommendations
To help maintain the beauty and quality of your women's dresses, we recommend:
- Follow the care instructions provided on the garment label.
- Wash with cold or lukewarm water using a mild detergent.
- Avoid bleach and harsh cleaning chemicals.
- Wash light and dark colors separately.
- Air dry whenever possible to help preserve fabric quality and shape.
- Iron at the recommended temperature suitable for the fabric.
- Store dresses in a cool, dry place away from direct sunlight.
8. Contact Information
If you have any questions regarding this Warranty Policy or would like to submit a warranty claim, please contact us:
Store: Alevaoria
Address: Via Statale 11, 14100 Asti (AT), Italy
Email: contact@alevaoria.com
Phone: +39 4344173189
Full Name: Francesco Basile