How long does delivery take?

Orders are normally prepared within 24–48 hours after payment confirmation.

Estimated delivery times:

• European Union and Switzerland: 8–10 business days
• United Kingdom: 6–10 business days
• South Africa: 8–12 business days

Delivery times are estimates and may vary because of customs processing, local courier schedules, public holidays, weather conditions, or the delivery location.

How much does shipping cost?

Alevaoria offers free shipping on orders over €30.

For orders below this amount, the applicable shipping charge will be shown clearly during checkout before payment is completed.

Product prices include VAT where required by applicable regulations.

How can I track my order?

Once your parcel has been dispatched, you will receive a shipping confirmation email containing:

• Your tracking number
• A link to follow your shipment

You can also enter your order details on the Alevaoria Track Order page to view available delivery updates.

Tracking information may take between 24 and 72 hours to update after the parcel has been dispatched.

Which payment methods are accepted?

Available payment methods may include:

• Visa
• Mastercard
• American Express
  
• Apple Pay
• Google Pay
• Shop Pay

Payment availability may depend on your country, device, currency, and the options displayed during checkout.

Transactions are processed securely through trusted payment providers. Alevaoria does not store complete payment card details.

Is my payment information secure?

Yes. Payments are processed through secure and trusted payment providers using industry-standard security technologies.

Alevaoria does not directly collect or store your complete credit or debit card details.

Your payment information is handled by the payment provider selected during checkout.

Can an order be changed or cancelled?

Order changes and cancellations may only be possible before an order enters processing or has been dispatched.

Contact our customer support as soon as possible after placing your order if you need to request a change or cancellation.

Once a parcel has already been shipped, it cannot normally be cancelled. You may request a return after delivery in accordance with the Alevaoria Return and Refund Policy.

Can I change my delivery address?

A delivery address may only be changed before the order has entered processing or has been dispatched.

Contact customer support immediately and provide your order number and the correct delivery address.

We cannot guarantee that an address can be changed once an order has been prepared or transferred to the shipping carrier.

What is the Alevaoria return policy?

Eligible purchases are covered by a 60-day satisfaction guarantee, calculated from the date the order is delivered.

Returned women’s dresses must generally be:

• Unused and unworn
• Unwashed
• Free from marks, perfume, makeup, stains, or damage
• In their original condition
• Returned with original tags and packaging where applicable

Dresses showing signs of wear, washing, alteration, damage, strong odours, makeup, or improper handling may not qualify for a refund.

Additional conditions or exclusions may apply depending on the product and reason for return.

How do I request a return?

To begin a return, follow the return instructions provided on the Alevaoria Return and Refund Policy page.

You will generally need to provide:

• Your order number
• The email address used for the order
• The dress you wish to return
• The reason for your return request
• Photographs when the item is damaged or incorrect

Return instructions and the appropriate return address must be received before sending an item back.

Do not send a return to the address printed on the parcel without first receiving return instructions.

What should I do if my order is damaged or incorrect?

Report damaged, defective, or incorrect dresses within 7 days of delivery.

Your request should include:

• Your order number
• A clear description of the issue
• Clear photographs of the dress
• Photographs of the packaging and shipping label

Keep the item and its packaging until your request has been reviewed.

After the issue is reviewed, an appropriate solution may include a replacement, refund, or another suitable resolution.

What should I do if an item is missing?

Check the complete parcel and packaging carefully, as some orders may be shipped in separate packages.

If an item is still missing, contact Alevaoria customer support and provide:

• Your order number
• The name of the missing dress
• Photographs of the received parcel
• A photograph of the shipping label

Does Alevaoria offer direct exchanges?

Alevaoria does not currently offer direct product exchanges.

To order another size, colour, or dress style, customers may return an eligible item for a refund and place a separate order through the website.

Placing a new order separately can help prevent the preferred style from becoming unavailable while the return is being processed.

Where does Alevaoria deliver?

Alevaoria currently ships to destinations including:

• European Union countries
• Switzerland
• United Kingdom
• South Africa

Available delivery destinations are confirmed during checkout. Orders can only be placed when shipping is available for the selected delivery address.

Will I need to pay customs fees?

Depending on your country and delivery destination, customs duties, import taxes, or local handling charges may apply.

Any such charges are determined by local authorities and are generally the customer’s responsibility unless otherwise stated during checkout.

Customs processing may also affect the estimated delivery time.

How does One Size fit?

Many Alevaoria women’s dresses are offered in One Size and are generally recommended for:

• EU sizes: 36–42
• Bust: approximately 80–98 cm
• Waist: approximately 60–82 cm
• Hips: approximately 85–106 cm

One Size does not mean that every dress will fit every body shape in exactly the same way.

Fit may vary according to the fabric, stretch, cut, neckline, sleeves, waist design, and overall silhouette of each dress.

Will every dress fit in the same way?

No. Each dress design may have a different silhouette, length, and level of flexibility.

Some dresses have a fitted shape, while others may feature flowing silhouettes, elastic waists, adjustable straps, stretch fabrics, wrap details, relaxed cuts, or oversized designs.

Review the individual product description and size information before placing your order.

How should I measure myself?

Use a flexible measuring tape and measure while wearing lightweight clothing.

• Bust: Measure around the fullest part of your bust.
• Waist: Measure around the narrowest part of your natural waist.
• Hips: Measure around the fullest part of your hips.

Keep the measuring tape level and comfortably fitted without pulling it too tightly.

Can dress measurements vary slightly?

Yes. Small measurement differences of approximately 1–3 cm may occur because of manual measuring and the production process.

Colour may also appear slightly different depending on screen settings, lighting conditions, and photography.

Are the dresses transparent?

Transparency can vary depending on the colour, material, fabric thickness, lining, and lighting conditions.

Lighter colours may require neutral or seamless undergarments. Review the individual product description for available information about lining and fabric composition.

Will the dress colour look exactly like the photos?

We make reasonable efforts to display product colours accurately. However, colours may appear slightly different because of:

• Screen brightness and colour settings
• Studio or natural lighting
• Photography conditions
• Small differences between production batches

How should I care for my Alevaoria dress?

Always check the care instructions provided with the individual garment before washing.

General care recommendations include:

• Wash at a low temperature when appropriate
• Use a gentle washing cycle
• Wash delicate dresses separately
• Use a laundry bag for delicate fabrics where appropriate
• Avoid harsh bleach and strong chemicals
• Do not wring delicate garments
• Allow dresses to air dry where possible
• Iron at a low temperature when appropriate

Materials and care requirements may vary between different dress styles.

How can I contact Alevaoria?

You can contact Alevaoria through the contact information provided on our Contact Us page.

To help us assist you efficiently with an existing order, include:

• Your full name
• Your order number
• The email address used during checkout
• A clear explanation of your request